FAQs

Frequently Asked Questions


Yes! All of our Manduka Mat Cleaning Spray’s except for the 'Botanical Disinfecting Cleaner', are refillable, buying refills instead of repurchasing the original product is an eco-friendly option.

Use the salt wipe method (also detailed on the label): 1. Unroll your mat on a flat surface. 2. Sprinkle surface generously with coarse salt. 3. Let sit for 24 hours. 4. Remove salt with damp cloth. 5. Practice for a lifetime. 6. Repeat as needed. Manduka also say: “Much like a baseball glove, there is a break-in period for all PRO® Series mats. The more the mat is used, the softer and grippier the material becomes! The break-in period varies from mat to mat since it is a textile and also because each yogi’s practice varies quite a bit. Typically, it takes about three months of daily practice and a bit of slipping during that time so that the friction of feet and hands break in the mat”.
Our delivery partners are currently moving very high volumes of parcels, causing delivery delays. For delivery by Christmas Day, please place orders of in-stock items by the 10th of December.  We recommend you place your order as soon as possible. We have buy now pay later payment methods to help you get your order in - choose from Afterpay or PayPal Pay in 4. If you received tracking information that an order has been sent, the next notification will come when it is scanned in a depot.

It is now a feature of Upward Dog because we know you're excited to get your hands on on your yoga gear!

U 2 167 Cumberland Rd
Pascoe Vale VIC 3044

We are open Monday - Friday at 9 am - 6 pm

Contact us to set an appointment!

Click and Collect is now a feature of Upward Dog and you can also Click and Collect if you purchase from us at Global Sisters site! You are welcome to drop in to check out a mats.

We have variety of mats available in our site you can choose from. We have Manduka PRO Series PRO Lite Series eKo Series eKo Lite Series, GRP Series, Mukti Mats, and Yoga Design Lab mats! Check out our compare eco yoga mats table .

If an item is displayed on our website as in stock, it will be dispatched on the next business day.  If it says that it is available on backorder on our website, or backordered on your confirmation email, you can see the expected dispatch date by selecting the colour of the item you ordered on the product page of our website. We will let you know if this changes.

Upward Dog  bring together the most durable, beautiful and practical gear from the world’s leading yoga gear suppliers and test it myself to ensure the quality.  Manduka and Mukti Mats are longstanding suppliers, with more added as their products meet my standard for ethical and eco criteria and durability, such as Zone and Yoga Design Lab.  Upward Dog eye pillows and yoga bolsters are also available, which make use of beautiful natural materials and unique fabrics from Australian textile artists.

Click and Collect - Upward Dog

The poly satchels used to ship orders are able to be re-used for returns, or if you want to send something else in them – there is another adhesive strip that can be used to re-seal them.  However, we use compostable satchels to send some items, such as cork rollers. We are paperless (so you won’t see paper invoices), and when we do print marketing materials or swing tags we use 100% recycled paper.

  • Well, we send our yoga goodies from home - we have been living the working from home life since way back!
  • You are welcome to drop in to check out a mat (we now also offer click and collect).
  • We are in Pascoe Vale, Melbourne - please send us a message to arrange a time.
  • You can also check out our relaxed returns policy if you want to buy a mat to feel it.
  • However, the Manduka eKO and GRP Series mats are wrapped in plastic, so they don’t work for this.

All of our suppliers have stated that their products are produced by ethically treated workers and that the materials they use are sustainable.  The information about the ethical and sustainable credentials of each of our suppliers can be found in the ‘additional information’ tab on each product page, and in the information about mats, below.
To best care for your Rubber mats: Manduka eKO SuperLite, Manduka eKO, Mukti Align, Mukti Grounded, Mukti Flow.
  • Lay the mat out flat when it arrives
  • After a while, flip it over to straighten out the curved ends
  • When it gets sweaty or marked, simply spray with a 50/50 mix of vinegar and water and wipe with a damp cloth
  • To make the spray: mix vinegar and water in a spray bottle
  • We also sell Manduka natural rubber mat wash sprays.
  • Don’t use other cleaning products or essential oils because they can clog the surface of your mat and make it slick
  • Dry the mat flat out of direct sunlight
  • Spray and wipe after each practice for the best life for your mat
  • Travel mats: unfold and roll up when not travelling as leaving them folded can crease them.
To look after your Manduka PROs:
  • Follow the instructions on the label for breaking in with sea salt.
  • Repeat this as needed.
  • Spray with Manduka Botanical Disinfecting Cleaner. This plant-based solution disinfects and requires no rinsing or wiping after use.
  • Leave to dry before rolling.
  • Store horizontally out of direct sunlight.
For orders through our website we accept the following methods of payment:
  • Secure credit and debit card transactions with Stripe using Secure Socket Layer technology for VISA, MasterCard, and American Express
  • Paypal and PayPal Express
  • Afterpay
  • ApplePay
  • GooglePay
  • A payment is considered complete when the funds have been cleared
For email orders we accept the following methods of payment:
  • Email of  VISA or Master Card details
  • Deposit to our bank account using our bank account details or PayID
  • A payment is considered complete when the funds have been cleared
Our Bank Account Details are:
  • Account name: Upward Dog
  • Bank: Bank Australia
  • BSB: 313140
  • Account No: 12124160
  • Please use your surname as the transaction reference
Our PayID details are:
  • PayID: annalise@upwarddog.com.au
  • PayID Name: A Friend & C R Turner
You will receive an email with tracking info once your order has been dispatched.