Returns Info

  • Good news! You have 30 days from your delivered date to return your item
  • The exception is Manduka PRO Series mats, which have a lifetime guarantee
  • If your purchase is defective, we reimburse you for the return shipping
  • If you paid using Paypal, they will reimburse you
  • If you are returning something that is not defective, return shipping costs are paid by you
  • Non-defective items need to be unused with packaging still intact
  • If these conditions are met, you can choose either refund, exchange or credit (let us know which you would like here)
  • Refunds are processed through the payment method that you used for your purchase
  • We will let you know when the refund is successful (usually within 10 business days from receiving the returned item)
  • If you choose exchange, we send the exchanged item/s out to you
  • If the exchanged item/s come to less than the original order, we refund the difference
  • If the exchanged item/s come to more than the original order, we invoice you for the difference
  • If you choose credit, we send you a coupon code for the credit amount
  • If you think we can improve the way we describe our gear or any other info that we provide: please let us know
  • Post returns to:

Annalise Friend

Upward Dog
U 2 167 Cumberland Rd
Pascoe Vale VIC 3044

  • Include your order number with your return, get a receipt for the return shipping if you want it reimbursed, and obtain a tracking number for the return parcel
  • Email the photo of the receipt with the tracking number to hello@upwarddog.com.au
  • Still have questions? Contact us